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How q888 Handles Your Personal Information

This privacy policy sets out exactly what data q888 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby — and how we protect it.

Account data protectionJazzCash, Easypaisa, Raast payment privacyCookie and device dataYour right to access or delete data
q888 How q888 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply practical, account-level controls to keep your data secure — not just policy statements. From the moment you log in to the moment a JazzCash or Easypaisa deposit clears, your session is encrypted and your payment reference stays isolated from data used for any other purpose.

Encrypted Account Sessions

Every login session uses SSL encryption. Your account credentials and payment wallet details are never transmitted in plain text at any point.

Payment Data Isolation

JazzCash, Easypaisa and Raast transaction data is kept separate from marketing or analytics records. Payment references are used only to reconcile your account balance.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention and Deletion

We keep your account data for as long as your account is active or as required by applicable law. Submit a deletion request via support and we will process it where the law in your region permits.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to correct something on your account, or need to request deletion of your information, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account number so we can locate your record without delay.

Live Chat Start a live chat session from inside your account dashboard. Identify yourself with your registered number and state your privacy request clearly.
Email Support Send a privacy request to our support email. Include your account details and specify whether you want access, correction or deletion of your data.
In-Account Help Go to Account Settings on mobile or desktop, open the Help section, and submit a privacy query directly. We respond to privacy requests in the order received.

Your Privacy Rights at q888

Below are the questions we hear most often about data, account privacy and how we handle the personal information tied to your q888 account and payment wallets.

We collect your name, contact number, and the payment method you register — JazzCash, Easypaisa or Raast. We also log your device type and IP address to secure your account session.

We do not sell your data. Payment processors receive only the minimum details needed to complete your JazzCash, Easypaisa or Raast transaction. No marketing data is passed to external parties.

Contact our support team via live chat or email, provide your registered account number, and request a data summary. We will respond with the details we hold on your account.

Yes. Submit a deletion request through Account Settings or email support. We will process it where permitted by applicable law in your region and confirm once it is complete.

We use session cookies for login continuity and analytics cookies to see how the lobby is used. You can block or clear cookies through your browser or mobile settings without affecting your account data.

Records are kept while your account is active and for as long as required under applicable law. Once a deletion request is processed and verified, data is removed from active systems as permitted.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.